800.631.0868  info@hamiltonbuhl.com
800.631.0868   sales@hamiltonbuhl.com

Return Policy


Prior returning any HamiltonBuhl product, you must contact our customer service to receive a Return Authorization Number (RAN). A RAN is required for all returns. Any returns received without a Return Authorization Number will be refused. There will be a 15% restocking fee on all returns. Any returns that are not in its original packaging, tampered with, and/or not in resalable condition will void the refund.


To receive a RA number, please call our Customer Service department at 800-631-0868 x 1031. RA numbers expire in 30 days.

Defective Items

Customer Service must be notified of a defective unit. A Return Authorization Number will be needed for any returns. Items received within 30 days may or may not be replaced. It is the manufacturer’s discretion to either replace or repair the item. If the items has been marked, engraved or altered they will only be repaired under warranty. If an item is returned and found not to be defective and in perfect working condition the warranty will be VOID.

Damage Claims/Shortages

Please notify customer service at HamiltonBuhl within 5 days of receipt of goods of any damage or shortages. Notification must be made within 5 days, no exceptions.

Invalid/Incorrect Shipping Address

Orders received with an invalid or incorrect shipping address are subject to a $23.50 fee per carton.

Warranty Terms

Warranty begins from the date item is shipped from our warehouse. Metal Carts limited Lifetime Warranty. Electrical 1 year. All other products are 1 year from date of shipment.

Restock Rate, Non Defective Products

A RAN will be required received from the HamiltonBuhl Customer Service Department and there will be a 15% restock charge. Product must be received in perfect condition and in original packaging. If the product is deemed used or unsalable the product will be returned to sender at senders expense.

Handling Charges

A $ 6.75 handling fee will be applied to all orders

Repair Charges

Hourly rate of $75.00 plus parts

Replacement Merchandise

Company reserves the right to repair, replace or credit as warranted. Repaired or replaced merchan­dise will have a warranty from the date of the original shipment.